We are here for you

  • If you are looking for a color that is not listed on the website, please contact us, and we will be happy to provide you with the color you are looking for.
  • We ship worldwide and use strong and safe shipping materials to ensure the artworks arrive to you in perfect condition.
  • Trade professionals are welcome to design both private and commercial projects.

FAQ

Where can I hang the ceramic balloons and other ceramic artworks?

The ceramic balloons and popsicles are designed for wall installations and you can hang them anywhere in your home or office. For safety reasons do not hang the ceramic balloons and other ceramic artworks above a crib, a bed or a couch.

How should I hang the balloons and popsicles on the wall?

Hanging the balloons and popsicles is a simple process. Each piece is designed with a convenient hanging hole at the back. To display them, treat it similar to hanging a painting. For visual guidance, please refer to our instructional video

What are your artworks made of?

In our ceramic studio, we meticulously handcraft our designs using ceramics, complemented by a glossy glaze in the color of your choice. We're here to guide you in selecting the perfect design and color combination for your envisioned space. Your satisfaction is our priority.

Are the artworks fragile?

Ceramic is a delicate material. Handle with care when unpacking. Once securely installed on the wall, the pieces are designed to endure.

What are the shipping charges?

We offer free worldwide shipping for all orders. US orders are shipped with USPS.

How long does it take to receive my package?

We offer Standard Shipping: You should receive your order within 10-14 business days. Free Shipping.

If you wish to upgrade to expedited shipping, your order will arrive within 3-7 business days.

We do not GUARANTEE expedited shipping to PO Boxes only to physical addresses. Shipping price depends on the size and the weight of you package as well as your location.

Please email us at contactus@artarsouf.com for a quote.

All orders are shipped with a tracking number. Once your parcel has shipped, we will update your order.

How will my order arrive?

Your purchase will arrive individually wrapped and sealed. If a product arrived damaged please send a photo of the damage including a photo of the packaging so we can see the condition it arrived at.

Help! My Package is Lost!

Despite our best efforts, sometimes circumstances out of our control lead to lost packages. We know it is frustrating! Before contacting us, we would recommend you contact the shipping carrier responsible for your package, as they may be able to initiate a search for your package and locate it. But, if all else fails, please contact us via at contactus@artarsouf.com

Can I cancel an order?

Changed your mind? If you would like to change or cancel an order please contact us up to 14 days after receiving the order. If your order has already been shipped from our studio, you will need to follow the same return process as stated below.

Items must be returned unused and in the original packaging. We reserve the right to refuse a return on items deemed not to be resale-able.

I've returned my order. When will I receive my refund?

Returns are processed within 3 business days. Once we receive your item and have verified its condition, you will receive notification of receipt and will be issued a refund through the identical method paid.

Please allow up to 5 business days for refunds / credits to be processed in the same form as the original payment was made. Please note: EXPEDITED shipping fees are NOT refundable. If a free gift with purchase was received, it must be returned to receive full credit.

Luxurious Automotive-Grade Finish

At Art Arsouf, we are dedicated to providing our customers with art décor pieces that exude luxury and sophistication.

For our stunning balloon sculptures, we utilize a premium automotive-grade lacquer that is typically reserved for high-end vehicles.

This exclusive coating not only enhances the vibrancy and depth of the color but also ensures a dazzling, high-gloss finish reminiscent of a brand-new luxury car.

This superior finish is more costly than traditional ceramic paints, reflecting the exceptional quality and craftsmanship that go into each piece.

The result is a collection of sculptures that shine with an unparalleled brilliance, adding a touch of elegance and modernity to any space.

With our automotive-grade finish, your décor will stand out, making a lasting impression with its radiant, mirror-like sheen.